We're serious about providing excellent service, and that starts with listening to our customers. That's why your opinion is so important to us.
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We're very proud of our staff and we know how much they value compliments from customers. If one of our people has exceeded your expectations, please tell us so we can share your comments with them. |
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If you have ideas and suggestions about how we can help make your banking better, we'd love to hear them. Customer suggestions have played a major role in developing many of our products and services. |
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If you have a problem or concern, we want to know so we can fix it as quickly as possible. We'll try to resolve your issue immediately. But if can't, we'll keep you up-to-date with progress and we'll try and resolve it as quickly as we can. |
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If you suspect unethical behaviour, fraud, or any misconduct, please report it to us immediately. Your confidentiality is protected, and we take all reports seriously. We investigate thoroughly and take action to maintain our commitment to ethical banking. BCI has a zero tolerance for fraud, corruption, and unethical behaviour. |
Or call our BCI number on +682 29341
We'll do everything we can to resolve any problems you have. However, if you're not happy with how we're managing your concerns, you can ask the BCI Customer Services Team Unit to independently review the matter for you. After that, if you're still not happy with the result, you may be able to ask FSC or the Office of the Ombudsman to help.
Both FSC and the Ombudsman are independent agencies and may be able to help customers resolve concerns and disputes with their bank, free of charge. Before the FSC or Ombudsman can review your complaint, we (BCI) must have had the opportunity to look into it first.
Website link to:
Financial Regulator (FSC) https://www.fsc.gov.ck/
Ombudsman https://ombudsman.gov.ck
